Storage Cockfosters Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Cockfosters provides storage, removal-related handling, and associated services to you. By making a booking, using our storage facilities, or requesting any related services, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding with any booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below.
Customer means the person, firm, or company who requests or receives services from Storage Cockfosters.
Services means any storage, collection, delivery, packing, handling, or removal-related services provided by Storage Cockfosters.
Goods means all items placed into storage, handled, collected, or otherwise managed by Storage Cockfosters on your behalf.
Agreement means the contract between you and Storage Cockfosters comprising these Terms and Conditions and any written confirmation of your booking or service order.
Premises means any property, building, unit, or area where Storage Cockfosters provides services, including storage facilities and any location where collection or delivery is carried out.
2. Scope of Services
Storage Cockfosters provides storage solutions and related services, which may include removal-style collection and delivery of goods to or from the storage facility, as well as packing, loading, unloading, and handling services when agreed in advance.
All services are subject to availability, service area coverage, and any specific conditions confirmed at the time of booking. We reserve the right to decline any booking or service request at our discretion.
3. Booking Process
3.1 You may request a quotation for services by providing accurate details of the goods, premises, access conditions, and required dates. Quotations are based on the information supplied by you and may be revised if that information is inaccurate or incomplete.
3.2 A booking is only confirmed when we issue written confirmation of acceptance, which may be by formal document or electronic message. Until such confirmation is issued, no Agreement is formed and we are under no obligation to provide services.
3.3 You agree to notify us promptly of any changes to your requirements, including changes to volume of goods, access arrangements, property details, or dates. Changes may affect the price and availability of services.
3.4 If, on arrival, the actual work differs materially from the description given at the time of booking, we reserve the right to adjust the charges, to limit the work to what was originally agreed and paid for, or to cancel the service and apply appropriate charges for any time and costs incurred.
4. Service Area and Access
4.1 Services are generally provided within our defined operating areas. Certain collection, delivery, or removal-related activities may be subject to distance-based surcharges or may not be available for some locations. Any such details will be notified to you when you make your booking.
4.2 You are responsible for ensuring safe and sufficient access to all premises at which we are required to provide services, including suitable parking, entry routes, and any permits or permissions required from third parties.
4.3 If we are delayed or prevented from carrying out services due to inadequate access, parking restrictions, unsafe conditions, or your failure to be present at agreed times, we may charge waiting time or additional fees, or rearrange the booking subject to a rescheduling charge.
5. Customer Responsibilities
5.1 You are responsible for ensuring that the goods are properly packed, labelled, and prepared for storage or handling, unless we have expressly agreed to provide packing services.
5.2 You warrant that you are either the owner of the goods or are authorised by the owner to accept these Terms and Conditions on their behalf.
5.3 You must not store or request us to handle any goods that are prohibited, hazardous, perishable, illegal, or otherwise unsuitable for storage or transportation, including but not limited to explosives, firearms, drugs, flammable materials, toxic substances, or items liable to cause damage or nuisance.
5.4 You must promptly comply with any reasonable instructions or safety requirements communicated by us in connection with the services.
6. Payments and Charges
6.1 All charges for services will be communicated prior to or at the time of booking, subject to any adjustments arising from changes in the services requested or actual conditions encountered when the services are carried out.
6.2 Unless otherwise agreed in writing, payment for services is due in advance of the service date or the storage period. Ongoing storage fees may be charged on a recurring basis in accordance with the billing schedule notified to you.
6.3 We may require a deposit to secure a booking. Any deposit requirements will be communicated to you at the time of booking. Failure to pay any required deposit by the specified time may result in cancellation of the booking.
6.4 If payment is not received by the due date, we reserve the right to:
a. charge interest on the overdue amount at the statutory rate or a reasonable commercial rate; and
b. suspend or refuse services, including access to stored goods, until all outstanding sums are paid in full; and
c. exercise a lien over the goods in storage and, if necessary and after giving reasonable notice, sell or dispose of the goods to recover unpaid charges and reasonable costs associated with the sale or disposal.
6.5 All charges are exclusive of any applicable taxes unless expressly stated otherwise. You are responsible for any taxes, duties, or other charges imposed by law in connection with the services.
7. Cancellations and Amendments
7.1 You may cancel or amend a booking by providing us with notice in accordance with this clause. Cancellation or amendment requests become effective when acknowledged by us in writing or by electronic message.
7.2 If you cancel a booking within a specified period before the scheduled service date, we may charge a cancellation fee. The applicable period and any fees will be notified to you at the time of booking and may vary depending on the type of service and the notice given.
7.3 If you fail to be present or fail to provide access at the agreed time, this may be treated as a late cancellation and we may charge up to the full service fee, together with any reasonable costs incurred.
7.4 If you wish to reschedule a booking, we will try to accommodate your request but cannot guarantee availability. Rescheduling may be treated as a cancellation and new booking in some circumstances, particularly where short notice is given.
7.5 We reserve the right to cancel or reschedule services at any time due to circumstances beyond our reasonable control, including severe weather, safety concerns, traffic or access issues, staff illness, or equipment failure. In such cases we will offer an alternative date or a refund of any amounts paid for services that were not provided, but we will not be liable for any indirect or consequential losses arising from such cancellation or rescheduling.
8. Storage Terms
8.1 Storage of goods is provided for the period agreed at the time of booking, subject to ongoing payment of all applicable fees. We may require periodic renewal of your storage agreement.
8.2 You must keep your contact and billing details up to date, including any changes of address or payment method. If we are unable to contact you using the details provided, this may affect your rights to access the goods and our ability to return them.
8.3 Access to stored goods may be by appointment or during designated hours, as communicated to you. We may charge a fee for unscheduled access, out-of-hours access, or special handling requests.
8.4 At the end of the storage period, you must arrange for the collection or delivery of your goods and settle all outstanding charges. If you fail to do so, we may continue to charge storage fees and, ultimately, exercise our rights of lien and sale or disposal to recover unpaid sums.
9. Prohibited and Restricted Goods
9.1 You must not store or request us to handle any goods that are hazardous, illegal, perishable, contaminated, or otherwise unsuitable, including but not limited to:
a. explosives, ammunition, or firearms;
b. flammable or combustible materials, including fuel, gas cylinders, and certain chemicals;
c. toxic, radioactive, or biohazardous substances;
d. perishable foodstuffs or live animals;
e. stolen goods, counterfeit goods, or any items whose possession is unlawful; or
f. waste materials or items intended for disposal rather than storage.
9.2 We reserve the right to refuse or remove any goods that we reasonably believe to be prohibited, unsafe, or in breach of these Terms and Conditions. Where reasonably possible, we will notify you and request that you arrange immediate removal at your cost.
10. Waste Regulations and Disposal
10.1 Storage Cockfosters operates in accordance with applicable waste management and environmental regulations. We are not a general waste disposal service and will not accept household rubbish, construction waste, or other refuse except as part of a specific, agreed service.
10.2 If, during the provision of removal-related or handling services, we agree to take away items for disposal, any such arrangement will be confirmed as a distinct service and may be subject to additional charges. You are responsible for accurately describing the items and confirming that you have the right to dispose of them.
10.3 We may refuse to remove or dispose of any items that we reasonably believe to be hazardous, regulated, or unsuitable for standard disposal. In such cases, you must arrange disposal in accordance with relevant laws and regulations.
10.4 If goods are abandoned, uncollected after the end of the storage period, or subject to our lien for unpaid charges, we may dispose of or sell the goods in compliance with applicable law. We will use reasonable efforts to contact you in advance and will account to you for any net proceeds after deducting unpaid charges and reasonable costs, where required by law.
11. Liability and Risk
11.1 You are responsible for arranging suitable insurance for your goods while they are in storage or being handled, transported, or removed. Unless otherwise agreed in writing, our charges do not include insurance cover for your goods.
11.2 While we will take reasonable care in providing services, your goods are stored and handled at your own risk, subject to any limited liability provisions set out in this Agreement.
11.3 We will not be liable for any loss or damage to goods arising from:
a. inherent vice, defects, or natural deterioration of the goods;
b. insufficient or improper packing or preparation by you or a third party not acting on our behalf;
c. acts or omissions of you or any third party under your control;
d. normal wear and tear or minor cosmetic damage that does not affect the functionality of the goods;
e. events beyond our reasonable control, including but not limited to fire, flood, storm, theft, vandalism, or other force majeure events.
11.4 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, shall be limited to the lower of:
a. the actual value of the goods lost or damaged; or
b. a reasonable per-item or per-consignment limit notified to you in advance; or
c. any specific limit set out in writing in our confirmation of booking.
11.5 We will not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of use, loss of opportunity, or emotional distress, however arising.
11.6 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot legally be excluded or limited.
12. Claims and Complaints
12.1 If you believe that any goods have been lost or damaged, or that we have failed to provide the services with reasonable care and skill, you must notify us in writing as soon as reasonably practicable and, in any event, within a reasonable time of becoming aware of the issue.
12.2 You must provide sufficient details of the claim, including evidence of the condition and value of the goods and any supporting documentation we may reasonably request.
12.3 We will investigate all properly notified claims and aim to resolve them fairly and promptly. Failure to notify us within a reasonable time may affect our ability to investigate and may reduce or extinguish any liability we may have.
13. Data Protection and Privacy
13.1 We will collect and process personal data about you for the purposes of managing your bookings, providing services, administering payments, and complying with legal obligations.
13.2 We will handle your personal data in accordance with applicable data protection laws and our privacy practices, which may be provided to you separately. You are responsible for ensuring that any personal data you provide is accurate and up to date.
14. Termination
14.1 Either party may terminate the Agreement by giving appropriate notice in writing, subject to any minimum storage period or service commitment agreed at the time of booking.
14.2 We may terminate the Agreement immediately, or suspend services, if you:
a. fail to pay any amount due by the required date;
b. breach any material term of these Terms and Conditions;
c. store or attempt to store prohibited goods; or
d. act in a manner that is unsafe, unlawful, or unreasonable in connection with the services.
14.3 On termination, you must pay all outstanding charges and arrange prompt collection of your goods. If you do not do so, we may continue to charge storage fees and ultimately exercise our rights of lien and sale or disposal.
15. General Provisions
15.1 We may amend these Terms and Conditions from time to time. The version in force at the time of your booking or renewal of services will apply to that booking or storage period.
15.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
15.3 You may not assign or transfer your rights or obligations under this Agreement without our prior written consent. We may assign or subcontract our rights and obligations where necessary for the proper delivery of services.
15.4 Any failure or delay by us in exercising any right or remedy under these Terms and Conditions does not constitute a waiver of that or any other right or remedy.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By proceeding with your booking or using our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
